About the role
Skills/Requirements: 1–2 years experience in customer service, phone sales, or similar customer-facing role Experience handling inbound and outbound customer calls Experience using Zendesk preferred Experience using CallTools or similar dialing platforms preferred Strong verbal and written communication skills Comfortable with phone, live chat, email, and Zoom Familiar with Google Workspace and CRM systems Able to manage multiple conversations/follow-ups with strong attention to detail Reliable internet and appropriate equipment for customer calls Responsibilities: Handle inbound customer calls and provide timely, professional responses Conduct outbound follow-up calls using provided lead lists Support customers via live chat and Zoom when needed Manage support tickets through Zendesk Document interactions, issues, resolutions, and follow-ups Maintain an organized, healthy customer pipeline Identify upselling opportunities during support interactions
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit