About the role
Key Responsibilities: Coordinate implementation from signed contract through customer launch; schedule kickoff and onboarding calls Collect, validate, and organize onboarding documentation Serve as primary operational point of contact during onboarding/implementation Receive, triage, and coordinate technical support requests with Product/Engineering Manage customer workflows and records in HubSpot (or similar CRM); build and maintain operational automations Conduct 30/60/90-day customer check-ins; track health, adoption, and engagement metrics Identify at-risk customers and support renewal planning Requirements: 3+ years in customer operations, implementation management, or similar Experience coordinating cross-functional teams (Sales, Product, Engineering, Customer Success) CRM experience, preferably HubSpot Strong project management, documentation, and stakeholder communication skills Excellent written/verbal English Comfortable managing multiple projects and priorities simultaneously
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit