About the role
Responsibilities: Help customers via email and live chat (~6 self-scheduled hours/day) Troubleshoot technical issues, spot patterns, improve support docs and processes Advocate for customer feedback internally with product and other teams Requirements: Hands-on WordPress/WooCommerce familiarity Strong written communication; comfortable with AI tools in workflow
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit