Sales & Customer Engagement Specialist

About the role

Skills/Requirements: * 2+ years of experience in inside sales, customer engagement, chat sales, SMS sales, customer success, or a similar customer-facing role. * Proven experience converting warm leads through written communication. * Experience nurturing prospects throughout a sales process. * Strong objection-handling and consultative sales skills. * Experience working with CRM platforms. * Exceptional written English, grammar, spelling, and communication skills. * Strong emotional intelligence, empathy, and relationship-building skills. * Ability to manage multiple SMS, email, and live chat conversations simultaneously. * Strong follow-up, lead-nurturing, organizational, and attention-to-detail skills. * Experience with CRM/customer engagement platforms such as GoHighLevel, HubSpot, Salesforce, Zendesk, or Intercom is preferred. * Ability to quickly learn new products, systems, and workflows. * Understanding of confidentiality and compliance procedures. * Healthcare, telehealth, wellness, or digital business experience is a plus. * Must be available to work during U.S. business hours aligned with the client’s time zone. Responsibilities: * Manage inbound and follow-up sales conversations through SMS, email, and live chat. * Engage warm prospects who have expressed interest in the company's services. * Follow up with abandoned registrations and incomplete purchases. * Build trust through personalized written communication. * Answer non-clinical questions about pricing, enrollment, promotions, timelines, and purchasing. * Identify buying signals and guide qualified prospects toward completing purchases. * Handle objections and concerns using an empathetic, consultative approach. * Nurture prospects throughout the decision-making process. * Personalize follow-ups using customer context and previous interactions. * Maintain accurate records of customer conversations and sales activities in the CRM. * Collaborate with internal teams when escalations or additional support are required. * Participate in coaching, quality assurance reviews, and product training. * Continuously improve sales and customer engagement techniques. * Protect confidential customer information and follow HIPAA requirements. * Escalate medical or clinical questions to licensed healthcare professionals.