Customer Support Representative

About the role

Note: Only male should apply Key Responsibilities - Respond to customer inquiries via email, chat, and phone in a timely and professional manner. - Resolve customer concerns by identifying issues, troubleshooting, and providing appropriate solutions. - Deliver exceptional customer experiences while maintaining a high level of professionalism. - Accurately document customer interactions and update CRM systems. - Escalate complex issues to the appropriate teams when necessary. - Collaborate with internal teams to ensure prompt resolution of customer requests. - Meet key performance metrics, including response time, resolution time, and customer satisfaction targets. - Stay informed about company products, services, and processes. Requirements - 2–4 years of experience in a Customer Support, Customer Service, or related role. - Excellent written and verbal English communication skills. - Strong problem-solving and interpersonal skills. - Ability to work independently in a fully remote environment. - Experience using CRM platforms and customer support tools is an advantage. - Experience working with international clients is an added advantage. - A stable internet connection and a dedicated workspace are required. - ⁠To support gender balance within the team, only male candidates are encouraged to apply. If Interested candidates should send their CV to wuraola@baaraku.com with the subject line Customer Support.