About the role
Key Responsibilities: Provide email support to players through Zendesk Document and escalate technical issues via Jira Monitor and respond to App Store/Google Play reviews Assist with QA smoke testing Maintain and update FAQs/support documentation Requirements: 2+ years customer support experience (gaming/tech/software preferred), Zendesk experience, App Store/Play Store review management a plus
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit