About the role
Skills/Requirements: No experience required, but should meet at least 6 of the following: Prior experience in voice-based customer support (call centre/BPO) Excellent verbal and written English communication with strong empathy Experience using CRM tools Experience with technical troubleshooting Familiarity with IoT Strong attention to detail and record-keeping Up-to-date knowledge of music trends and streaming platforms (Spotify, Apple Music) Fast learner, organized, able to multitask Technical Requirements: Laptop (no Chromebook/Linux) — Windows 10+, min 8GB RAM, Intel Core i5 (10th gen+) High-speed internet: min 50 Mbps down/up (mandatory) Wired, noise-cancelling headset Quiet, dedicated workspace Responsibilities: Handle customer interactions/support via voice channels Support sales efforts by engaging customers Assist with troubleshooting audio and streaming solutions Maintain accurate records in internal systems Monitor and oversee client accounts Collaborate with internal teams on technical/service issues
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit