About the role
Skills/Requirements: - High school diploma or equivalent - 2+ years in a customer service role - Prior remote work experience in a contact center environment - Experience with a high-end/luxury retailer or hospitality/service-oriented company - Interest in home furnishings and/or interior design - Superior written and verbal communication - PC proficient, with Google Suite experience - Strong attention to detail; learns and retains many small details across products and processes - Excellent time management, organization, and follow-up - Comfortable multitasking and pivoting between tasks - Willing to learn new products and processes as business needs change - Friendly, team-oriented, self-motivated in a fast-paced environment - Quiet, distraction-free workspace; regular video meeting participation - High-speed broadband internet Responsibilities: - Handle inquiries on product specs, pricing, availability, and inventory, plus web help and chat support - Manage orders end to end: review and entry, changes, proactive follow-up, sample requests, and returns - Take ownership of difficult or complicated situations with professionalism - Use critical thinking to balance customer satisfaction and company interests - Provide inter-departmental support as needed - Maintain familiarity with product lines and collections across all brands - Handle extensive phone and email communication within a contact center platform - Follow company policies and procedures
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit