About the role
Skills/Requirements: - High school diploma or equivalent - Minimum 3 years of customer service experience, preferably in a fast-paced environment - Experience working with luxury brands - Strong customer service orientation with clear, professional communication - Proficiency in furniture quoting, order management, fabric sales processes, and analyzing reports from internal/external partners - Knowledge of cross-department workflows (Claims, Credit, Purchasing, Showrooms, etc.) - Critical thinking and problem-solving; able to troubleshoot before escalating - High attention to detail, organization, and follow-through - Multitasking, adaptability, and time management - Collaborative, team-oriented, positive attitude - Comfortable in a fast-paced contact center environment with measurable performance goals Responsibilities: - Act as the single point of contact for assigned regional sellers on quotes, orders, and status updates - Enter and manage quotes and orders across multiple systems accurately and on time - Follow updated Furniture Customer Service and Regional Sales Support processes, especially around seller communication - Liaise with Furniture Claims, Credit, Factories, and Purchasing for timely responses - Assist sellers with lead times, fabric details, freight/delivery expectations, and special orders - Handle escalations, credits, RMAs, VNRs, and accommodations with sound judgment - Support financial operations through accurate order entry, billing, and discount application - Balance customer satisfaction with company policies and financial interests
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit