About the role
Key Responsibilities: Reply to customer enquiries via WhatsApp, email, phone, and website forms Follow up with leads to help convert them into paying customers Update customer details, lead status, and notes in the CRM Manage customer orders from enquiry to delivery Assign work to translators/team members via Trello or similar tools Check basic details on customer documents (names, dates, document type, etc.) Escalate urgent or complex issues to management Requirements: Degree qualification, 3+ years' experience (mid-level) in customer service, sales support, VA, BPO, call centre, or remote ops Excellent written/spoken English; strong sales/lead follow-up confidence Experience with CRMs (Zoho, HubSpot, Salesforce, Bitrix24, etc.) and task tools (Trello, Asana, ClickUp, Monday.com) Reliable laptop/desktop, stable high-speed internet with backup, backup power supply, quiet workspace, headset, and webcam
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit