About the role
Key Responsibilities: Provide support across chat, voice, and email channels Resolve shift, payment, onboarding, and platform issues in real time Investigate cases using Zendesk and Salesforce with clear documentation Troubleshoot independently, escalating with sound judgment Guide new professionals through onboarding Identify recurring issues and workflow gaps to improve the platform experience Requirements: Fluent, professional-level English (written and verbal) 2+ years of customer support experience (chat or voice) 2+ years of experience with CRMs like Zendesk or Salesforce Comfortable with Google Workspace (Docs, Sheets, Gmail) Strong attention to detail, composure under pressure Availability across a 5-day rotating schedule within a 7-day week, including weekends
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit