About the role
Skills/Requirements: Experience with Zendesk or similar CRM/ticketing platform Experience managing FAQs/knowledge base content App Store and Google Play review management experience highly advantageous Previous gaming product support experience preferred Comfortable with Jira (or similar) for documenting/tracking technical issues Comfortable with Slack for cross-team communication Strong written communication skills Fast learner, detail-oriented, tech-savvy Responsibilities: Provide email support to players via Zendesk (billing, account, bug inquiries) Identify, document, and escalate technical issues via Jira Assist with QA smoke testing Monitor and respond to reviews on Apple App Store and Google Play Store Maintain and update knowledge base/FAQs Collaborate with QA and development teams via Slack
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit