About the role
Key Responsibilities: Provide prompt, professional email support to players via Zendesk (billing, account, and bug-related inquiries) Identify, document, and escalate technical issues through Jira; assist with QA smoke testing Monitor and respond to player reviews on the Apple App Store and Google Play Store Maintain and update customer support documentation and FAQs Communicate customer concerns and recurring issues to internal teams via Slack Requirements: 2+ years of customer support experience, preferably in gaming, tech, software, or another online product environment Experience with Zendesk or similar CRM/ticketing platform Experience managing FAQs/support documentation App Store/Google Play review management experience a plus Prior gaming industry support experience preferred
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit