About the role
Key Responsibilities: Manage support tickets, escalations, refunds, replacements, and order inquiries Monitor order flow; resolve fulfillment issues with 3PL/warehouse partners in real time Maintain accurate SKU, product, and order data across systems Identify root causes of recurring issues and document SOPs Share customer feedback with Operations, Sales, and Product teams Requirements: 3–6 years in customer support, CX, eCommerce ops, or order management Shopify and Zendesk (or equivalent) experience strongly preferred Experience with 3PL/fulfillment partners and SKU/catalog management Strong root-cause analysis and SOP documentation skill
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit