About the role
Skills/Requirements: - Previous customer service, chat support, retail, hospitality, or similar experience - Strong written English and communication skills - Good typing and multitasking skills - Patient, friendly, customer-focused approach - Comfortable handling multiple conversations at once - Basic computer skills and ability to learn new systems - Ability to work independently in a remote environment - Reliable internet connection and suitable workspace Responsibilities: - Respond to customer questions via online chat - Resolve common customer issues and service requests - Provide accurate information about orders, services, and locations - Escalate issues that require additional support - Document customer interactions in company systems - Maintain a friendly, professional tone in all conversations - Meet established response and service-quality standards
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit