About the role
Responsibilities: Client Onboarding & Training (40%): Run kickoff calls, deliver screen-share training, guide customers from signup to first successful booking/payment Product Demos (40%): Run live demos focused on solving customer pain points, not just pitching features Customer Support (15%): Handle tickets via Intercom, troubleshoot, escalate bugs, follow up proactively Support Documentation (5%): Create help articles, screenshots, and video tutorials Voice of the Customer (5%): Flag product issues/trends to engineering and product teams Requirements: 2+ years in SaaS onboarding, support, or customer success Excellent written and spoken English Experience leading screen-share trainings or live product walkthroughs Strong technical comprehension; can troubleshoot basic app issues (logs, browser tools, settings, APIs) Process-oriented mindset — documents, systemizes, improves
Our vetted-funnel guarantee
- Screened, trained, and KPI-aligned before placement
- 90-day accountability loop with both founder and talent
- Replacement guarantee if it's not the right fit